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Terms of Service

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These Terms of Service ("Terms") govern your use of the Dogyoga website at www.dogyoga.app and the Dogyoga app (together, the "Service"), operated by Dogyoga ("Dogyoga", "we", "us"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

1. Who can use Dogyoga

  • You must be at least 13 years old to create an account. If you're under 18, or under the age of majority where you live, you may only use the Service with the permission of a parent or guardian.
  • To buy a subscription, you must be an adult able to enter into a binding contract.
  • You must give us accurate information, including a working email address.

2. Safety first: not veterinary advice

Dogyoga offers guided yoga and relaxation sessions for people and their dogs. It is general wellness content, not veterinary, medical or behavioural advice.

  • Talk to your vet before starting any new routine with your dog, especially if your dog is a young puppy, elderly, pregnant, overweight, in pain or recovering from injury or surgery. The same applies to you: check with your doctor if you have a health condition.
  • Never force your dog into a position. Your dog must always be free to leave the mat. Stop immediately if you or your dog show signs of pain, discomfort or stress.
  • You are responsible for your dog, your surroundings and your own physical limits during a session. You use the Service at your own risk, within the limits allowed by law.

3. Your account

  • Keep your password secret. You're responsible for activity on your account.
  • Tell us straight away at hello@dogyoga.app if you think someone else has used your account.
  • You can delete your account at any time from Profile → Delete my account. See the Privacy Policy for what happens to your data.

4. Free sessions and Premium

  • Every new account includes 2 free guided sessions.
  • After that, continuing to use the guided sessions requires a Dogyoga Premium subscription.
  • We may change what is included in the free and Premium plans. If a change removes a significant feature from a subscription you've already paid for, you may cancel and we'll tell you how.

5. Subscriptions, billing and automatic renewal

  • Plans and prices. Premium is offered as a monthly plan or a yearly plan. The price of each plan is shown in the app before you subscribe, and that is the price you pay. Taxes may be added or included where required by law.
  • Automatic renewal. Your subscription renews automatically at the end of each billing period (every month or every year) at the then-current price, and your payment method is charged, until you cancel.
  • Your consent. Before you subscribe, we show you the price, the billing period and the fact that the subscription renews automatically, and we ask you to confirm. After you subscribe, we email you a confirmation with these details and how to cancel.
  • Payments. Payments are processed by our payment provider, Stripe. We never see or store your full card details.
  • Price changes. If we change the price of your plan, we'll tell you by email at least 30 days before the change applies to you. The new price applies from your next renewal after that notice. If you don't agree, you can cancel before the renewal.
  • Failed payments. If a renewal payment fails, we and Stripe may retry it. If it still fails, your Premium access may be paused or ended.

6. How to cancel

  • You can cancel at any time, online, in a few clicks: Profile → Manage subscription → Cancel. You don't need to contact us.
  • Cancellation takes effect at the end of your current billing period. You keep Premium until then, and you won't be charged again.
  • You can also write to us at hello@dogyoga.app and we'll cancel for you.

7. Refunds

  • Payments are non-refundable. When you cancel, your subscription stays active until the end of the period you've already paid for, and it is not renewed. We don't provide refunds or credits for partial periods or unused time, except where the law requires it.
  • If you think you were charged by mistake, contact us at hello@dogyoga.app within 30 days and we'll look into it.
  • Customers in the European Union and the United Kingdom: you normally have a 14-day right to withdraw from online contracts. Because Premium gives you immediate access to digital content, when you subscribe you ask us to start straight away and acknowledge that you lose your right of withdrawal once access begins, as allowed by law.

8. Using the Service fairly

You agree not to:

  • copy, resell, share or publicly distribute the sessions, audio, videos, illustrations or other content;
  • share your account or let other people use your subscription;
  • try to access other people's accounts or data, or interfere with the Service's security or operation;
  • use the Service in a way that harms animals or breaks the law.

We may suspend or close an account that breaks these Terms.

9. Our content

The Service and everything in it, including the sessions, voice recordings, illustrations, videos, text, design and the Dogyoga name and logo, belong to Dogyoga or its licensors and are protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable licence to use the Service for your own, non-commercial use while your account is active.

10. Your information

You keep ownership of the information you enter, such as your dog's profile. You allow us to use it only to provide and improve the Service, as described in the Privacy Policy.

11. Availability and changes

We work to keep Dogyoga available and useful, but we can't promise that it will always be available, uninterrupted or error-free. We may update, change or discontinue features. If we discontinue Premium, we'll tell you in advance and refund any unused prepaid period.

12. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of fitness for a particular purpose. We don't guarantee any particular result for you or your dog.

13. Limitation of liability

To the extent permitted by law, Dogyoga will not be liable for any indirect, incidental, special or consequential damages, or for any injury to you, your dog or other people or animals that results from not following the safety guidance in these Terms or in the app. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits liability that can't be limited by law, or takes away rights you have as a consumer under the mandatory laws of the place where you live.

14. Ending your use of the Service

You can stop using the Service and delete your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, or if we're required to by law. If we end your access without a good reason, we'll refund any unused prepaid period.

15. Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. If a change is significant, we'll tell you by email or in the app before it takes effect. If you keep using the Service after the change, the new Terms apply. If you don't agree, you can cancel and delete your account.

16. Governing law and disputes

These Terms are governed by the laws of France, without prejudice to the mandatory consumer protection laws of the country or state where you live. Before starting any formal dispute, please contact us at hello@dogyoga.app: most issues can be solved quickly.

17. Contact

Questions about these Terms? Write to us at hello@dogyoga.app. Our company details are in the Legal Notice.